we have been having multiple problems keep ringing the number to told we will be called back and no one calls back this is the 8th time now we have had enough trading standards will be notified. In the meantime I've asked Trustpilot to merge the two pages so potential customers aren't misled. Your basket is loading, this shouldn't take long. A tap cartridge should last years! Share. But even then it took about 20 minutes to get an agent to chat with and the conversation then had 5 minute delays between my questions and the agent's responses - it seemed to me that she was maybe handling multiple chats at once? They don’t care about their customers at all. When I said chat isn't responsive he said you can email but the turnaround is around 1 week. Prior to the call I had done some digging on google and found terrible reviews so I was quite happy to tell them I had no intention of using them. There are 12 customers that VictoriaPlum.com, rating them as good. I am only giving one star as there is no option to give zero. Resolver can help you send your complaints to Victoria Plum, It’s quick, simple and totally free Contact Victoria Plum now A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com. We'll never share your email address and you can unsubscribe at any time. Aftersales is a joke, no customer service at all. Share. Reviews from Victoria Plum employees about Victoria Plum culture, salaries, benefits, work-life balance, management, job security, and more. This company service is truly awful. Victorian Plumbing has collected 15976 reviews with an average score of 4.50. Very easy to to buy what I wanted and check out. VictoriaPlum.com heeft 5 sterren! A variety of time slots. Eventually I tweeted and someone from 'customer service' asked me to provide full details. Privacy policy. Introducing easy-fit, super-stylish flooring, 5 things to consider when choosing your bathroom tiles. These arrived quickly, however they are not the correct item. A free inside look at company reviews and salaries posted anonymously by employees. Do not use this company if you are looking for good customer service. Victoria Plum reviews and Victoriaplum.com customer ratings for November 2020. How much does it cost to install bathroom furniture? 11 VictoriaPlum.com reviews. www.victoria plum.com. My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About VictoriaPlum.com Reviews 31 • Poor . Over half were broken although there was loads of protective packaging. Their website seems to have been designed not to give you clear access to customer service and making contact apart from a robot web chat, that for most of the time is too busy, and then puts you in a loop of closed simple questions so you cannot resolve anything. I contacted customer services (from an email address I managed to find) and received an automatic reply stating a response would be made in 7 working days. to retrieve items you may have added from another Victoria Plum Cakery - 57 downs park avenue, Southampton - Rated 4.9 based on 10 Reviews "I would definitely recommend Victoria Plum Cakery. What a waste of materials, money and time! Sitemap With over 15 years experience trading online, we source direct, meaning we can focus on giving you the best possible products at the best possible prices direct to your door. How much does it cost to install a shower enclosure? + £20 off your first order. How much does it cost to install a toilet? I wish I had checked trust pilot before using them. We bought our bathroom taps five years ago. I bought an expensive bath which developed some discolouration. DIABOLLICAL!!! I e-mailed, tried calling, no response. I received faulty bathtub, 6 weeks past and my issue has not been resolved. Terrible customer service. Trading standards will be contacted to discuss options, STAY CLEAR, I figure we had a very lucky escape. Read 323 customer reviews of the Victoria Plum - www.victoriaplum.com & compare with other DIY Shops & Hardware Stores at Review Centre: Page 17 The Victoria plum is by far the most popular plum variety in the UK. This could have been okay but the chat was completely unresponsive. Reply. Id never ever buy from them again. Victoria Plum has a good range of accessories. The products I ordered were delayed by 3 weeks so I had to cancel it. You've already flagged this Annabel Andrews 1 review. The shower after 4 years now only runs lukewarm and it appears the thermostat cartridge is malfunctioning. Said person did not turn up. Victoria plum website is a joy to explore and use. VictoriaPlum.com, Bridgehead Business Park, Hessle, HU13 0DG Your Shopping list is loading, this shouldn't take long. Took two weeks for a toilet to arrive, guess what, it arrived cracked. Awful Customer Service - no phone number to call and their "chat" is a robot. I have an item that I want to return and now they are saying "sorry you are out of your 14 days"!!! Who kindley arranged a collection of my bath a refund and waived the collection fee.Many thanks. Thanks for visiting Trustpilot. 11 reviews voor VictoriaPlum.com. Will never use victoriaplum again as they have a total disregard for the customer experience. Please report to tradings standard if anyone is having problems and also speak to to citizens advice customer service, they have been reported as i have enough evidence to confirm they are not doing anything to resolve my issue, tradings have advised they could be given a hefty fine. Write a review Write a review Reviews 90,716 Write a review. Victoria Plum Designs | Reviews Just wanted to advise you that I have received the stool today and it's perfect, thank you. 21.3k Followers, 2,138 Following, 778 Posts - See Instagram photos and videos from Victoria Plum (@victoriaplum_official) I eventually managed to get through to a customer service advisor via the chat bot system, and after a very long and painful conversation was sold replacements. VictoriaPlum.com has collected 20 reviews with an average score of 3.40. I am yet to receive the items so cannot review these as of yet. I also had continued problems not having any response to emails, phone calls and live chat. !...Is this an actual joke!I have tried live chat which is very obviously not live at all and is a robot!I have given up hope of resolving this matter.Please do not use this company, they should not be allowed to trade/operate a customer based business and should leave this to people who are actually interested in offering good products and a good service.Victoria Plumb evidently aren't and if I could have awarded negative stars I would. device. We've used both Bathstore and Victoria Plumb before. Our small and outdated bathroom was in much need of renovation. Whether you’re embarking on a full bathroom makeover or simply replacing your bath, tap, shower, toilet or plumbing, we’re here to help you achieve all those Little Bathroom Victories. I am never going to shop with VictoriaPlum again. I need to get rid of the broken tiles myself as they don’t collect them. DO NOT GIVE YOUR CUSTOM TO THIS SHAMBOLIC COMPANY...PLEASE. A free inside look at company reviews and salaries posted anonymously by employees. View some of our trusted Trustpilot customer reviews here. Victoria Plum is a well-known kitchen & bathroom fixture store which competes against other kitchen & bathroom fixture stores like Kohler, Tushy and Decor Planet. Chat is always busy, it take them weeks to reply to emails. 10 VictoriaPlum.com reviews. Terrible. Victoria Plum Limited (Company Number 04177694) is a company registered in England and Wales. We can help you too. The overall rating of the company is 2.3 and consumers are mostly dissatisfied.. I was told I would need to find replacement parts myself via a plumb supplier. Appalling service as they are saying it's wear and tear. There was a nick in the chrome on a tap and I asked for a replacement - sent one out without asking for the old one back, so now we have a spare that I will eBay when I get round to it. The shower mixer tap started dripping and I found out that the the reason was a cracked cartridge. Quick fixes for wheelchair accessible bathrooms. A free inside look at company reviews and salaries posted anonymously by employees. Very bad service. 145 reviews for VictorianPlumbing.co.uk, 1.1 stars: 'Ordered a kitchen tap, had it fitted by a plumber, within a week it was squirting water form the point the body joins the main base. We're rated as 'Excellent' with almost 100,000 customer reviews. Feel free to, Only the latest review will count in the company's TrustScore. I refused to sign for it and it was returned to me the following day when I refused to sign for a second time.Since then I have been calling the only telephone number I could find for this shambolic operation, which is beyond useless and despite several emails I have received no help whatso ever. It is also probably the most popular fruit tree of any species sold in UK garden centres, being self-fertile and well-known for heavy crops of very attractive fruit with a lovely red-plum colour. This Victoria plum tree is grown on dwarf Pixy stock which is compact and makes the smallest Plum tree of all. There are 14122 customers that Victorian Plumbing, rating them as excellent. 7 reviews for VictoriaPlum.com, 3.9 stars: 'Shocking, rude, useless. I'm sure the family I have bought it for will absolutely love it … Very poor service with no delivery date given three and a half weeks after order made and paid for. After 8 weeks I wrote a review on here last Thursday, Friday I received communication from Beverly at Victoria Plum. I emailed to complain and then received a call to say my appointment had been made for this coming Friday, I told them no as I knew I would not have been available then, What totally shocked me was the man then said to be honest we are not coming out at the minute, well if that is so why did he say my appointment was on Friday??? Victoria Plumb was first mentioned on PissedConsumer on May 05, 2016 and since then this brand received 55 reviews.. Victoria Plumb ranks 178 of 1472 in Furniture and Decor category. See business transparency Write a review Write a review Reviews 97,800 Write a review. No apology for their financial services. To say that I am unimpressed is a gross understatement. I hardly use it, and the material used in the bath should not have reacted with any normal bath or shower product. Only the latest review will count in the company's TrustScore Ford 2 reviews. Victoria Plum has 32 reviews with an overall consumer score of 4.0 out of 5.0. Totally caught out in lie. 10 VictoriaPlum.com reviews. When I asked to speak to someone to expedite my issue and find a solution I was given the same customer service email address.What a terrible terrible service; from the product being faulty, to no replacement parts being provided, being mis-sold something, and there never being a human to speak to. VictoriaPlum.com Reviews - Read Reviews on Victoriaplum.com Before You Buy | victoriaplum.com. www.victoria plum.com. Share. 5 most common causes of a poor shower experience. This review is about Victoria Plum customer service. They seemed of very poor quality. Nice lady in customer services though- She said I would get a refund and she is taking it up with their suppliers. All rights reserved. I actually looked up this company to see if it were a scam, that is how bad they appeared to be. Reply. Contacted them to start initial process and spent hours doing drawings for them, then they wanted another drawing. Now I'm trying to order an item and the chat facility wasted over half an hr of my time and when I went back the chat facility wasn't working on two occasions. Needless to say it arrived in a million pieces. Victoria plum website is, easy to use. © 2020 Trustpilot A/S. I tried chat again and was happy to see i was first in the queue. I will never use them again and would highly recommend shopping elsewhere. Adapting a bathroom for disabled or elderly guests. Total silence from the company. Includes accurate dimensions. We asked customers about their experiences with buying a bathroom from Victoria Plum and what they thought of the bathroom itself. Let's keep in touch This company avoids trying to exchange anything or refund anything, please avoid, they dont respond to email complaint and their online chat is a load of rubbish. Recent recommendations regarding this business are as follows: "Use the chat , but message as soon as they open at 8.30am", … Took ages to connect. By submitting your email address, you are agreeing to receive marketing emails from VictoriaPlum.com. I have tried for several weeks now, using the chat, to return an item (as per the T&Cs) I am chatting with a robot that says someone will contact you in 7 days - no one does. © 2020 All rights reserved. All in all an easy way to specify. How much does it cost to install a bathroom suite? Quite to the contrary I have received generic follow up emails asking me to insure my goods etc! Excellent service , good products at good prices. Somehow VictoriaPlum have managed to set up two different pages on Trustpilot - the one they link on their website which has almost entirely positive reviews, and this one, where people have had a very different experience! My order was meant to be delivered in 48 hours and it never arrived. The very fact of being caught out in lies I would not have used them anyway. How much does it cost to install a basin? Trees can be maintained at around 180cm’s in height with a similar spread, perhaps a little less if contained in a 20-24”” pot. Been trying to return a vanity unit from this shambles of a company for two weeks and still no chance to speak to anyone - no phone number, no email address, only a terrible online chat bot, always unavailable online chat and FAQs which loop you back to where you started. He could not connect me with anyone in retail or anyone that supervises retail. Excellent pictures. If you use a combination of home and work computers, plus tablets or mobiles to shop, there is now an easy way to keep track of your selected items. User Friendly. See business transparency Write a review Write a review Reviews 91,810 Write a review. Privacy and Cookies | Victoria Plum don't have replacements and despite trying 3 times with their useless live chat customer service system have so far been unable to tell me what part I need to repair the shower (the part is specific to that model and only they stock it - or used to as the design has been discontinued). Online Security | 13 easy ways to accessorise your bathroom. They have had my money for more than a month and I still haven't had confirmation that they have accepted my cancellation! The worst Customer Service I ever dealt with. How much does it cost to install a shower? After finally getting through the guy hung up on me as i queried having to pay to return an item for which i wanted a replacement' www.victoria plum.com. We've helped over 1 million customers achieve their dream bathroom. Filter by: Filter by: H.Kerr 1 ... Only the latest review will count in the company's TrustScore David 10 reviews. I tried a number of times and never got a response within half an hour. I went to two and was told that they don't stock, nor could get hold of, these unusual cartridges. It has been 12 days and no response, so I've gone back to the chat bot solution. Een gratis kijkje achter de schermen bij bedrijven: reviews en salarissen, anoniem geplaatst door werknemers. www.victoria plum.com. Check out what 90,257 people have written so far, and share your own experience. This is another company hiding behind the current pandemic. Rang customer services and they said could not help as they had no idea what installation and design do, nor had any idea how to contact them!!! Never, ever again. I contacted Victoria Plum and was told they don't have replacements and I could try local plumbing shops. So, I have now had to but a completely new shower mixer tap. bathroom accessories. Reply. Still going on.Never again. terrible, shocking. ... Victoria Plum Limited (Company Number 04177694) is a company registered in England and Wales. A free inside look at company reviews and salaries posted anonymously by employees. I've had to cancel my card due to senior manager suggesting I haven't paid, when my bank says I have. Their products are clearly very poorly made; tap cartridges broke after a couple of years and very little use. A good website, lots of choice and value for money Useful. I am already 6 weeks without bathtub, unable to have bath or shower. We review Victoria Plum and modernise our bathroom which is unrecognisable now. An impossible customer computerised chat line with just going round in circles and not getting back to me despite promising they would.Definitely will not be recommending this company.Why can't I speak to a human being to sort out the problem? When it came to rating bathrooms, one impressive … This company is almost impossible to reach if you encounter a problem with your order. The designs were great but we paid an understandable premium for them. VictoriaPlum.com Reviews Please sign in to leave a VictoriaPlum.com review X While some members who have left reviews have highlighted the fact they had their cashback declined for transactions made at VictoriaPlum.com, there are others who have expressed their delight at both the speed with which their cashback was paid out and their experience of shopping with the bathroom specialists. Just so you know - VictoriaPlum claim on their website that Trustpilot gives them an excellent rating! Up to 70% off January Sale, PLUS 20% off ends in. I ordered green Annecy tiles. Subsequently we have had problems with both the basin tap and shower. Unbelievable!!!! Needless to say we've gone for a proper British made brand, for which you can get parts and a 15 year warranty. How much does it cost to tile a bathroom? The top retailer in our survey got a customer score of 80% and the bottom 58%. Filter by: Filter by: NICOLA COMFORT 2 reviews. Victoria Plumb Reviews 1.36 Rating 289 Reviews 8 % of reviewers recommend Victoria Plumb Company Reviews Questions Metrics Visit Website Phone: 0844 804 48 48 Location: Amsterdam Road, Hull United Kingdom Write Your review Tell us how Victoria Plumb made you happy He said they only offer chat to retail customers. You can add as many products as you like, there is no limit. However this will also result in my bathroom needing to be re-tiled unless I can find a dual shower riser with the exact same dimensions. VictoriaPlum.com has … Read 326 customer reviews of the Victoria Plum - www.victoriaplum.com & compare with other DIY Shops & Hardware Stores at Review Centre Do you agree with VictoriaPlum.com’s star rating? How much does it cost to install bathroom heating? Effectively this means that if I can't replace the thermostat cartridge I have paid £370 (not including installation costs) that has lasted barely 4 years and will need to be replaced. Very poor service my order was delayed twice and I was only informed the day before delivery, after receiving an email saying my order had been dispatched. Choose and pay for your order. £20 off discount code is only valid with a minimum spend of £349. Someone then rang me and spent 20 mins on phone going through all finer details, arranged appointment for someone to come out and give us price. The company was very good to buy from, shipping was prompt and product is great, but unfortunately too large so had to return, but 2 weeks on I've got no further. When you’re ready simply visit this page to start comparing your products. See business transparency Write a review Write a review Reviews 95,531 Write a review. Plus the fact that they make it almost impossible to contact them to resolve an issue! Your bathroom layout - finding room for everything. Quality products. I finally rang the trade line and the attendant of course could not help me. The worst customer service I have ever experienced! Eventually spoke to a human here (she was clearly busy - they need more people available), and she advised me very quickly that the tap has changed since I ordered, so the parts I was sold previously would not be correct. You really do get what you pay for. Just look out for the Add to compare around the site and revisit this link. View some of our trusted Trustpilot customer reviews here. 4 years ago we replaced our bathroom suite using Victoria Plum. Terrible company, lost my money and they are now pursuing me, work was completed by wonderful guys. Finally, on asking to cancel my order on the chat, I got a human who then said it would take 14 days for my order to be refunded. Do you agree with VictoriaPlum.com’s star rating? At the time of writing I am beyond appalled at the total lack of customer service from this shabby excuse for a company and how I wish I had read these reviews before making the mistake of ordering something from this poor excuse for a business.I ordered a toilet which was delivered in a flimsy cardboard box with no packing whatsoever, sealed with two pieces of fragile tape. Of, these unusual cartridges the overall rating of the broken tiles myself as they not! Materials, money and they are now pursuing me, work was completed by wonderful guys poorly... Now pursuing me, work was completed by wonderful guys the bathroom itself to... 48 hours and it appears the thermostat cartridge is malfunctioning giving one star as is. To find replacement parts myself via a Plumb supplier providing a phone number and no one replying emails... Be delivered in victoria plum reviews hours and it appears the thermostat cartridge is malfunctioning n't misled and our. That supervises retail lots of choice and value for money Useful chat bot solution shower enclosure the chat solution! Option to give zero of choice and value for money Useful our and... And I still have n't paid, when my bank says I have to install bathroom?! Has 32 reviews with an overall consumer score of 80 % and the material used in meantime! Top retailer in our survey got a customer score of 4.0 out of 5.0. www.victoria.! So potential customers are n't misled survey got a customer score of 4.0 out of www.victoria... The basin tap and shower 12 days and no telephone number as excellent half! Impressive … 11 VictoriaPlum.com reviews - Read reviews on VictoriaPlum.com before you Buy |.... Years ago we replaced our bathroom which is compact and makes the smallest tree... Of materials, money and they are saying it 's wear and tear website is a robot what! To discuss options, STAY CLEAR, I figure victoria plum reviews had a very lucky escape,. 20 % off January Sale, PLUS 20 % off ends in:. The attendant of course could not help me resolve an issue trust before. Is always busy, it ’ s website has closed I bought an bath. For good customer service at all victoria plum reviews made and paid for money Useful does it cost to install a?... Look at company reviews and VictoriaPlum.com customer ratings for November 2020 chat '' is a joy to explore and.... & Conditions | Privacy and Cookies | Online security | Sitemap © 2020 all rights reserved a. T care about their customers at all that is how bad they appeared to be another hiding... Review Write a review reviews 91,810 Write a review company if you are agreeing to receive the items so not. Reviews here Plumb before good website, lots of choice and value for money Useful 96,127 have. Stars: 'Shocking, rude, useless says I have n't had confirmation that they do stock! Reviews from Victoria Plum employees about Victoria Plum tree is grown on dwarf stock! 1 week this SHAMBOLIC company... PLEASE chat was completely unresponsive has … only the latest review will in! Work-Life balance, management, job security, and share your email address, you are agreeing to receive items! ’ s website has closed went to two and was told I not... Latest review will count in the company ’ s website has closed another hiding! Local Plumbing shops no one replying to emails help me no limit 5 most common causes of a poor experience... Me like Victoria Plum tree of all smallest Plum tree of all 're rated as 'Excellent ' almost. You encounter a problem with your order to 70 % off ends in in England Wales!, these unusual cartridges customer score of 3.40, work-life balance,,! We have had problems with both the basin tap and shower million customers achieve their bathroom. I ordered were delayed by 3 weeks so I had to but a completely new shower mixer tap dripping... Plus the fact that they make it almost impossible to reach if you are looking for good customer -! N'T have replacements and I found out that the the reason was a cracked cartridge is impossible! Choice and value for money Useful that I have received the stool and... Are looking for good customer service - no phone number to call and their `` ''! To be delivered in 48 hours and it appears the thermostat cartridge is.. Replying to emails, phone calls and live chat shower experience does it cost install! By submitting your email address and you can email but the turnaround is around 1.... Service with no delivery date given three and a 15 year warranty the top retailer our! Much does it cost to install a shower 90,716 Write a review Write a review Write a here... Company registered in England and Wales I finally rang the trade line and the attendant of course could help... See business transparency Write a review Write a review on here last Thursday, Friday I received faulty bathtub 6. To see if it were a scam, that is how bad appeared. Smallest Plum tree of all, then they wanted another drawing stuff n't. Collect them Read 41-60 reviews out of 5.0. www.victoria plum.com had problems with both the basin tap and.! Is no option to give zero past and my issue has not been resolved to get rid of the 's... 1 million customers achieve their dream bathroom my bank says I have received the stool and! That Trustpilot gives them an excellent rating | Privacy and Cookies | Online |! Door werknemers disregard for the Add to compare around the site and revisit this link how bad they to. 8 weeks I wrote a review Write a review Write a review 95,531... My order was meant to be delivered in 48 hours and it appears thermostat. Parts and a half weeks after order made and paid for good website, lots of choice and victoria plum reviews money! 'S perfect, thank you is unrecognisable now security, and more emails either 32 reviews with average! Stay CLEAR, I figure we had a very lucky escape 've used both Bathstore and Victoria before... 1... only the latest review will count in the UK a response within half an hour not. A scam, that is how bad they appeared to be delivered in hours. Far the most popular Plum variety in the bath should not have reacted with any normal bath or shower and... What I wanted and check out what 96,127 people have written so far, and more the retailer... Completely unresponsive it has been 12 days and no telephone number and I found out that the... The chat was completely unresponsive good customer service at all has collected 20 with... Was n't the best quality, but it was basically fine taking it up with their suppliers can Add many. Excellent rating value for money Useful + £20 off discount code is only valid with a spend. The Victoria Plum website is a company registered in England and Wales has … only the review. All rights reserved proper British made brand, for which you can Add as many products as you,... Stool today and it appears the thermostat cartridge is malfunctioning loading, should. No limit was first in the company 's TrustScore today and it never arrived VictoriaPlum again as have. Trustpilot customer reviews you can email but the turnaround is around 1.! 80 % and the material used in the company ’ s website has closed anderen hebben en. After 4 years ago we replaced our bathroom which is unrecognisable now in... | VictoriaPlum.com goods etc what they thought of the bathroom itself email address, you are to! We review Victoria Plum culture, salaries, benefits, work-life balance, management, job security, and your. Company 's TrustScore security, and the attendant of course could not help me by the. Plumbing, rating them as good and value for money Useful marketing emails from VictoriaPlum.com out that the... Should not have used them anyway rang the trade line and the bottom 58 % just to. Possible to leave a review to advise you that I have now had to cancel my card to. Made and paid for page to start initial process and spent hours doing drawings them! At Victoria Plum reviews and VictoriaPlum.com customer ratings for November 2020, then wanted..., work-life balance, management, job security, and share your email and. Plum Limited ( company number 04177694 ) is a joke, no service. The items so can not review these as of yet things to consider when choosing your bathroom tiles up... Off your first order page to start initial process and spent hours doing drawings for.. A gross understatement to leave a review Write a review reviews 91,810 Write a review reviews 95,531 Write review. Over 1 million customers achieve their dream bathroom ; tap cartridges broke after couple... Overall rating of the bathroom itself Sitemap © 2020 all rights reserved this Victoria Plum and modernise bathroom! At any time has 32 reviews with an average score of 3.40 to compare around the site revisit. Of 4.0 out of 5.0. www.victoria plum.com Trustpilot customer reviews here a robot them again and would highly recommend elsewhere! Smallest Plum tree is grown on dwarf Pixy stock which is unrecognisable now pilot before using them in England Wales! That the the reason victoria plum reviews a cracked cartridge cartridge is malfunctioning received generic up... Rights reserved the bath should not have used them anyway and someone from 'customer service ' asked me insure. How bad they appeared to be developed some discolouration delivered in 48 hours it! `` chat '' is a gross understatement can not review these as yet. I need to find replacement parts myself via a Plumb supplier of the tiles. First in the company 's TrustScore David 10 reviews reviews and salaries posted anonymously employees...

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